Everything went smoothly and was explained clearly.
Wendy S TJan-03-2022
Reviewed by Daniel H for Michael Livezey
Make the email communication more targeted to the recipient. Don't continually warn about Fraud. I read the first notification and thought about the real risks and how I could (and have in the past) fall victim to Fraud. The second time I read the exact same thing it was annoying the 5th or 6ht time I read it it became... All my communication over the phone was very good to above average. The emails with all the different colors and changes in font size, etc. All looked rather unprofessional. Almost like comical spam attempts. I hope when we do business in the future I have less trouble reading the emails.
Daniel HJan-03-2022
Reviewed by Eva G for Aaron Tedrow
Bob was absolutely excellent in his craft. The rest of the process during the va loan was horrendous. We needed better instructions for the loan. We needed more communication and understanding of the circumstances that my wife and I were in. Honestly if it wast for the constant reassurance of Bob I was going to quit. I'm a soldier and I needed communication and that wasn't given by Ann at all.
Eva GJan-02-2022
Reviewed by Kathryn H M for Michael Livezey
Answered all of our questions . Made the process easy and seamless. Always available to us .
Kathryn H MDec-31-2021
Reviewed by Martin R for Shawn Yocum, CMA
Anything I needed help with the help was there all I had to do was ask Shawn and her team made the refinancing process easy
Martin RDec-31-2021
Reviewed by Karen S for Shawn Yocum, CMA
Shawn and Kathleen were very attentive and patient with me. Shawn worked miracles.
Karen SDec-31-2021
Reviewed by Carla M M for Jill Granato
Immediately responsive to questions/info
Carla M MDec-30-2021
Reviewed by Steve R for Shawn Yocum, CMA
Timely responses
Steve RDec-30-2021
Reviewed by Sruti D for Michael Livezey
Mike is the best of the best. He is extremely knowledgeable, patient, informative, and most importantly communicates well. He guides my clients through the process step-by-step, never letting them feel like they’re in the dark, and empowering them with the information they need to be in control of their situation. It’s difficult to find people you trust in this business and he is absolutely someone I can go to without a second thought!
Sruti DDec-30-2021
Reviewed by Brian Patrick M for Andrew Oliva
Andrew was marvelous throughout the whole experience
Brian Patrick MDec-30-2021
Reviewed by Jessica M for Shawn Yocum, CMA
Shawn & her team are very helpful! Especially for first time home buyers.
Jessica MDec-30-2021
Reviewed by Jennifer M for Aaron Tedrow
Everyone was so efficient and on top of what had to be done. It was an enjoyable experience and not stressful everything was done with ease. I was impressed and I thank you all for your help.
Jennifer MDec-30-2021
Reviewed by Thomas S for Aaron Tedrow
At times I felt like there were 3 or 4 departments all wanting similar or same info. Info that I had already sent to one and had to send the same things to the others. It would be nice if a system existed where they could share as opposed to making the customer send it several times.
Thomas SDec-29-2021
Reviewed by Diane F for Jamie Hannigan
Pins and needles til the very end but Ed and Jamie kept the communication open.